MSNONPROD Service Account Management

Overview

Service accounts for MSNONPROD environments are not created independently. Instead, they are:

• Initially created in the MS (production) environment.
• Subsequently copied down to the MSNONPROD environment.

Password Management

• CyberArk is used to manage service account passwords for the MS (prod) environment only.
• CyberArk does not manage passwords in MSNONPROD.

Process for Accessing/Resetting MSNONPROD Service Account Passwords

1. Submit a ServiceNow Request:

   • Request must be submitted to the DSI team.

2. Request Details:

   • Reset the password for the relevant MSNONPROD service account.
   • Set the password to not expire.
   • Provide the updated password to the owner/requestor.

3. Post-Request Actions:

   • The requestor should securely store the provided password in the HCP Vault.
   • The service account can then be used as needed in the MSNONPROD environment.

Notes

• This process ensures consistency between environments while maintaining appropriate security controls.
• Always follow internal security policies when handling or storing credentials.